If the story reported in The Blackpool Gazette bears any semblance to the truth, the Golden Beach Hotel of Blackpool, England richly deserves to go out of business. Read the article online here. Two guests were thrown out of the hotel because the hotel manager accused them of posting a negative review on TripAdvisor.
Mr Healey, 33, and his partner Sherrie Andrews, 33, claim they were asked to leave two days into their three night stay, after the manager stormed into their room, accusing them of writing an online review, and called the police.
Mr Healey, who was due to check out on September 4, was forced to drive back 280 miles the evening before. He said: "I couldn't believe it when we were asked to leave.
"We had been there a day when they said we couldn't get back in our rooms because they were recarpeting, and we didn't complain – all we asked was if we could have an extra towel.
"Then, on our second evening, he banged on the door and told us to get out, accusing us of writing a review on Trip Advisor, and said he would call the police."
Blackpool Police confirmed they had been called to the hotel to remove a man who had not committed an offence.
Mr Healey has only just returned to work as a Tesco manager after sick leave to receive chemotherapy for testicular cancer.
He added: "I was shocked when the police arrived, and we just agreed to leave. We asked for a refund but the hotel refused.
"I think it is shocking and people need to know about this."
I notice something pretty fishy about the reviews for The Golden Beach Hotel on Trip Advisor — namely, a lot of really excellent reviews alongside a lot of extremely negative reviews.
What a brilliant Place!!!!! writes clegg37.
Great hotel, writes nikki2004.
Zamerlin advises Don't stay there!!!,
Ihatemu writes owners attitude to guests disgraceful
Melpeel says simply, terrible.
Management pretty much gave itself away when it expelled guests for allegedly posting a negative review on TripAdvisor. If they are monitoring the site to the point of retaliating against negative reviews, it's not a far stretch to assume they are "planting" their own positive reviews. Owners' attitude to guests is disgraceful - really!
P.S. — I have emailed the manager of the hotel, offering him the opportunity to respond to this posting. As of yet, I have received no reply.
Golden Beach Hotel (search here on Google)
copyright (c) 2010 by David Ourisman LLC. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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