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| concierge desk at Four Seasons Kuda Huraa |
I recently received a thoughtful set of suggestions from a client, a frequent guest at luxury hotels around the world. She depends on hotel concierges, as do many travelers, for services ranging from restaurant recommendations and reservations, securing hot tickets to popular shows, booking tours, and arranging airport transfers.
It can be challenging to reach the concierge in advance of your stay, especially if you live on a different continent, many time zones away from your destination. Contacting the concierge should be easy, and here are five suggestions toward that end:
1. Hotel consumer websites should list the current email address for the concierge desk.
2. The information should be accurate; amazing how often it's not!
3. All confirmations should invite guests to contact the concierge, providing the email address or — even better — a link right within the document: click here, and our concierge will reach out to you.
4. Pre-arrival communications should include the same concierge contact information and link.
5. Concierges should have access to a secure credit card website, providing guests with a safe and secure means to send their card information. The solution is simple: RightSignature and similar services exist for this very purpose.Do you agree?
copyright (c) 2016 by David Ourisman LLC. All rights reserved. We provide Virtuoso and other Preferred Partner amenities as an affiliate of Brownell Travel. If you have comments on this column, or questions about booking travel, email me or visit my website.
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