how to get better hotel service | one easy tip

The most frequently asked question from Sales Managers of luxury hotels is simply this: do you know what time your client will arrive?

Look at it from the hotel's point-of-view. They want to provide you with great service. When you check in at the front desk, they want to be able to tell you that your room is ready. However, guests check in and check out at all hours of the day. Upon check-out, a room has to be cleaned and made ready for the next guest. Because there are a finite number of rooms in each category, blocking guests into rooms is really like assembling a complex jigsaw puzzle. It makes the hotel's job much easier if they know when to expect you.

So when your travel consultant asks you if you know your ETA at a hotel, please provide that information! It's not a casual question. We all want great service; that's why we stay at luxury hotels. Providing this one little bit of information can really help a great hotel provide you with five star service from the moment you enter the front doors.


P.S. The front desk pictured above is in the lobby of the Four Seasons George V in Paris, a hotel that really gets service right!


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copyright (c) 2009 by David J. Ourisman. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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