what color would you like your tulips?

photo from wikimedia.org, used under the Creative Commons license

This is a story about great, over-the-top customer care offered by the ladies and gentlemen of Ritz-Carlton Dove Mountain.

I recently booked a weekend stay for a couple celebrating their wedding anniversary. One of the perks I can offer my clients as a Ritz-Carlton STARS travel consultant is a customized welcome amenity or service. I asked the husband what could make their stay extra special. His wife loves tulips, he said, and he would love to surprise her with a vase of tulips in the room upon arrival.

Ritz-Carlton loves doing special things to make their guests feel special, so I passed this request on to my Guardian Angel. Her response was that she would love to have tulips delivered to their room ... and what special color would she prefer? (Answer: lavender)

It brings a smile to my face to anticipate the pleasure that this simple welcome amenity will provide my clients on their stay at Ritz-Carlton Dove Mountain.

UPDATE: the hotel also placed lavender tulips throughout the lobby and restaurant for their stay!

copyright (c) 2015 by David Ourisman LLC. All rights reserved. We provide Virtuoso and other Preferred Partner amenities as an affiliate of Brownell Travel. If you have comments on this column, or questions about booking travel, email me or visit my website.

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