Showing posts with label Ritz-Carlton. Show all posts
Showing posts with label Ritz-Carlton. Show all posts

1.17.2017

San Francisco de Young Museum | Frank Stella

Frank Stella, Lac Lorange III, 1969. Acrylic on canvas. 108 x 162 in. (274.3 × 411.5 cm).
Albright-Knox Art Gallery, Buffalo, New York © 2015 Frank Stella/Artists Rights Society (ARS), NY

Frank Stella: a Retrospective is the current exhibit at San Francisco's de Young Museum, so if you're in San Francisco this winter, this is something for your to-do list (if you're a fan of contemporary painting). The Stella exhibit lasts until February 26, 2017.

I still have a term paper that I wrote about Frank Stella in college (dated May 8, 1972, if you're interested), so his art is of particular interest to me. If you're ever in Las Vegas, there's a huge Stella canvas behind the reception desk at Vdara Hotel & Spa that you can see for free!

Which gets me to this chance to see the exhibition for free... If you're a member of KQED (the public radio/television station in San Francisco), just present a valid KQED MemberCard and photo ID on January 20 and 21 to gain free admission to the de Young. If you're not, I urge you to support KQED or your local NPR station. Public radio is such a treasure.

Where to stay in San Francisco? My top three choices are the Four Seasons, St. Regis, and Ritz-Carlton. As Virtuoso and FS Preferred Partner travel advisors, we can provide added-value amenities at each hotel that include free breakfasts, hotel credits, and possible upgrades. Just email us for the full details.

copyright (c) 2017 by Ourisman Travel LLC. All rights reserved. We provide Virtuoso and other Preferred Partner amenities as an affiliate of Brownell Travel. If you have comments on this column, or questions about booking travel, email me or visit my website.

5.01.2015

what color would you like your tulips?

photo from wikimedia.org, used under the Creative Commons license

This is a story about great, over-the-top customer care offered by the ladies and gentlemen of Ritz-Carlton Dove Mountain.

I recently booked a weekend stay for a couple celebrating their wedding anniversary. One of the perks I can offer my clients as a Ritz-Carlton STARS travel consultant is a customized welcome amenity or service. I asked the husband what could make their stay extra special. His wife loves tulips, he said, and he would love to surprise her with a vase of tulips in the room upon arrival.

Ritz-Carlton loves doing special things to make their guests feel special, so I passed this request on to my Guardian Angel. Her response was that she would love to have tulips delivered to their room ... and what special color would she prefer? (Answer: lavender)

It brings a smile to my face to anticipate the pleasure that this simple welcome amenity will provide my clients on their stay at Ritz-Carlton Dove Mountain.

UPDATE: the hotel also placed lavender tulips throughout the lobby and restaurant for their stay!

copyright (c) 2015 by David Ourisman LLC. All rights reserved. We provide Virtuoso and other Preferred Partner amenities as an affiliate of Brownell Travel. If you have comments on this column, or questions about booking travel, email me or visit my website.

4.25.2015

when is a Ritz not a Ritz?

rotunda of the Ritz London
This column is inspired by yesterday's announcement that Four Seasons will cease management of the Ritz-Carlton Chicago effective July 31st. On that date, Ritz-Carlton Chicago will become a Ritz-Carlton. Did you know that there are currently five (5) Ritz properties that are not managed by the Ritz-Carlton Hotel Company. They are:

Ritz Paris — one of my favorite hotels anywhere (I've stayed twice), the Ritz Paris has an enviable location right on the place Vendome. In the heart of Paris's 1st arrondissement, it's easy walking distance to anywhere in the center of Paris and is steps away from high-end shopping opportunities. The Ritz is in the midst of a quarter billion euro renovation. Expected to reopen by the end of 2015, I definitely want to visit when it reopens.

Ritz London — a very British hotel right on Piccadilly and on the northeast corner of Green Park (Buckingham Palace is on the opposite southwest corner, I enjoyed my 2009 stay at the Ritz. Come for the Afternoon Tea, and enjoy your stay in a very reasonably priced, traditional London hotel. Deluxe rooms and above, request a room on a high floor with lots of natural light, and for a real WOW, book a 1BR Deluxe Suites overlooking Green Park.

Ritz Lisbon — a Four Seasons hotel in the heart of Lisbon, Portugal, I enjoyed my stay here in 2009. A tip: it's relatively easy to score a room upgrade into a Deluxe room here. Just book through a Four Seasons Preferred Partner travel consultant for priority status on the upgrade list ... as well as enjoy a rich set of FSPP amenities. Email me for full details on FSPP amenities at over 90 FS hotels worldwide.

Ritz Madrid — the Ritz Madrid is owned by Belmond (formerly known as Orient Express), and it's located in central Madrid next door to the Prado Museum. The Ritz is an older, traditional elegant hotel with great service. While I had to wait in line for concierge service at the Westin Place across the circle, two concierges approached me as soon as I walked up the Concierge desk at the Ritz.

Ritz-Carlton Chicago — still a Four Seasons Hotel (until July 31st), I can provide you with Four Seasons Preferred Partner amenities up until then ... and Ritz-Carlton STARS amenities afterwards (which include a complimentary daily breakfast for two, free internet, and more). I expect the hotel will remain a member of Virtuoso after the Ritz-Carlton take-over.


I can provide added-value amenities at each of the above hotels, including complimentary daily breakfast for two, upgrades if available, and extra amenities that differ by property. Contact me for full details!

copyright (c) 2015 by David Ourisman LLC. All rights reserved. We provide Virtuoso and other Preferred Partner amenities as an affiliate of Brownell Travel. If you have comments on this column, or questions about booking travel, email me or visit my website.

2.28.2010

has the travel economy turned the corner?


Has the economy turned the corner? The collapse of the credit markets in the fall of 2008 was devastating. My own sales dropped 38% from the preceding month in October '08. For the six months following the crash, my sales were 15% lower than the six months preceding the crash.

2010 has started with a bang. While my own experience is hardly paradigmatic of the entire economy, January and February, 2010, have been the two busiest months I have ever experienced (and many of my colleagues at Brownell make similar reports). I specialize in luxury travel, so I cannot speak to what is happening with mass market travel, but these are some impressions I can convey about the state of the luxury travel market.

(1) There are long hold times when calling wholesalers who put together packages to Hawaii, Mexico, and the Caribbean.

(2) Third, fourth, and fifth-night free rates continue to be very popular with upscale travelers and have helped fill these properties. Throw in hotel amenity programs that include such as free breakfasts, spa credits, lunches or dinners, and there continue to be some compelling luxury values out there.

(3) Hotels have been willing to extend upgrades at the time of booking in order to make a sale, especially with preferred partners who send them lots of guests.

(4) Now is the time to take advantage of these values. As the economy continues to strengthen, these steep discounts will become harder to find. In the long term, this is good news for the luxury traveler, because it's in everyone's interest for luxury hotels and resorts to return to profitability.

(5) If you normally stay at mid-level hotels (Marriott, Sheraton, Hilton, etc.), take a look at some of the values you can get at Four Seasons and Ritz-Carltons in the destinations you're visiting. With discount programs still in place - and generous hotel amenity programs that will continue even when the discounts are over - you can often enjoy the best for practically the same price as the big mass-market chains charge.


hotel amenity programs (search here on Google)

copyright (c) 2010 by David Ourisman LLC. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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4.18.2007

Luxury Hotels | San Francisco

What's the best luxury hotel in San Francisco? As with most cities, there is no single definitive answer to that question. There are many wonderful hotels in San Francisco, and your choice will depend upon your budget and priorities. This article will report on recent site visits I made at the St. Regis, the Four Seasons, and the Ritz-Carlton hotels in San Francisco. A future blog will report on the Mandarin Oriental, the Campton Place, and the Huntington Hotel.

The St. Regis Hotel, located right next door to the San Francisco Museum of Modern Art (pictured to the left), is an ideal property if you wish to spend a day at the gallery. It's just a block from Mosconi Center, the location of many commercial exhibitions including MacWorld which takes places every January.

Like many St. Regis properties, this hotel has been designed with a clean, ultra-contemporary look in the lobby as well as the guest rooms. Some people love it, while others, of course, prefer more traditional interior decorations. The hotel has a fabulous indoor infinity pool overlooking the city. As only hotel guests and spa guests have pool access, you will be able to enjoy the water and the view in some privacy. (There was no one in the pool at the time we visited). The hotel's restaurants feature organic ingredients, so the St. Regis would be a good choice if this is important to you. Virtuoso guests are upgraded upon arrival, subject to availability (excluding suite categories), receive a daily continental breakfast at Vitrine or in-room dining, and receive a $75 retail credit at the Remede Spa.

The Four Seasons San Francisco is located right on Market Street, adjacent to the San Francisco Center (with Bloomingdales, Nordstrom, and a great food court). This hotel, like Four Seasons properties in general, has a comfortable contemporary style in keeping with the culture of its host city. Rooms in the front of the hotel look directly down Grant Avenue toward the arches leading into Chinatown (the largest Chinatown outside of Asia) and toward the historical buildings of the Financial District. The hotel has an extensive collection of modern art, and a printed guide is available to locate and identify the various art pieces displayed throughout the property.

Virtuoso guests receive an upgrade at the time of booking at the Four Seasons. My recommendation is to ask your travel agent to book you into a Deluxe View room and have you upgraded into one of the corner Premier Rooms. Almost as spacious as a suite, these are very special rooms with fabulous views. You will also receive a complimentary Full American Breakfast for two each morning in the restaurant or via room service.

The Ritz-Carlton San Francisco is also a special property and is ideal for those who prefer a more traditional feeling as well as large rooms. Located atop Nob Hill a few blocks north of Union Square and a few blocks west of Chinatown, walking back to the Ritz-Carlton does involve an uphill trek, but it's doable if you're in good shape (and you're not in San Francisco during the rainy season). Passing through the impressive entry of this neoclassical temple, you enter a warm and spacious lobby with elaborate floral arrangements appropriate to the season. We visited during the Easter season, and the florists had created a wonderful floral Easter bunny out of differently colored flowers.

Being an older building, the rooms are of varying size, even within a single room category. Be aware that the basic Deluxe rooms vary in size from smallish to quite spacious, so have your travel agent try to block you into one of the large Deluxe rooms. However, the real place to end up at this Ritz-Carlton is the Club Floor. Because of high demand, guests cannot be upgraded from a non-Club floor to a Club floor, but this Club offers food and beverages all day. We arrived at lunchtime, and there was an enticing spread of sandwiches available for guests in the living room-like atmosphere of the Club Lounge. In addition to the upgrade on arrival and continental breakfast for two, Virtuoso guests receive a $50 gift certificate for use in The Signature Shop.

Virtuoso amenities are available when rooms at these properties are booked through a Virtuoso agent.